Oct 06, 2008
I am currently creating a proposal to give an indication of dialler admin and resource support numbers required per FTE.
I am having difficulty in determining what the backoffice dialler admin and resource staffing needs will be for the center.
There is 140FTE 8-9 M-F and 9-1 Sat call center.
Currently, I have 2 full time and 2 part time dialler admin, 1 full time dialler supervisor and 1.8 FTE Resource admin and 1 resource supervisor
I am very interested in how other call centers are structured. Please let me know if you can share any insight on this. Thanks.-- Shraddha Panday, NAB
– Shraddha panday
