Oct 06, 2008
We are going to start our new Inbound call center very soon. Previously, we have provided both outbound and inbound support. In the near future, we mainly focus on the inbound sector. At present we have 5 units to cover all the works, namely Complaint management, Quality management, Product and Information management, Special service department and HR and admin management. We are planning to redesign our whole process flow of Inbound Center. Any NEW idea pops in anyone's mind would be great help. -- ishtiaque, AKTEL
– ishtiaque
