Improving Leadership/Management Skills

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Oct 06, 2008

Hi, all! I'm putting a question out here for a reader who contacted me asking for information on improving leadership and management skills. I've directed her to these ICMI resources: Principles of Effective Contact Center Management Discover the Secrets to Call Center Management Success http://www.icmi.com/WebModules/Products/PubDetail.aspx?productid=593 Your Pivotal Role: Frontline Leadership in the Call Center http://www.icmi.com/WebModules/Products/PubDetail.aspx?productid=600 Workforce Management: The Basics and Beyond http://www.icmi.com/WebModules/Products/SeminarDetail.aspx?productid=327 You folks got any additional resource offerings? Thanks! -- Layne Holley, ICMI

– Layne Holley

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