Survey on Work Motivation in Call Centres

Mar 21, 2008

Hello there, For my dissertation project in the human resource area I intend to explore general as well as specific aspects of work-related motivational factors in call centres. You are wearing a head-set at work and your main job-task is to handle inbound and/or outbound calls? Your participation as a call centre agent or manager is really important. Only a high level of participation leads to good and efficient results. The questionnaire will take approx. 1 - 2 minutes. Thank you very much for your support! Click Here to take the survey -- Christine Fitz, Student at the University of Teesside, UK

Christine Fitz

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Is agent adherence so bad that you feel like you need to time your agents' bathroom breaks?

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