Pay for Travel Time of Home Agents

Answers

• Linda Riggs Posted at 9:30AM on Oct 7, 2011

  Hi there, Most companies I know with home agents do not compensate for travel to and from the office. They see this as part of the job description. Are you paying your in-office agents extra for their travel time? I would take that into consideration when reviewing this. Let me know if you'd like to discuss.lriggs@icmi.com

• Jen Freund Posted at 9:04AM on Oct 10, 2011

  Some companies have them use mapquest or google maps and compensate them for the milage...etc, as part of working from home is that you do not incure those extra expenses. However if that is included in their pay structure then no. I would evaluate it based on pay structure and compensation.

• Daniel Barsky Posted at 10:52AM on Oct 11, 2011

  We have a group of about 30 at-home agents and rarely need them to come into the office for training (they can voluntarily come in for in-house celebrations like Cust Care Week). We've invested in e-learning systems or will use webinars for training sessions whenever possible. When they are required to come to the office, they're not compensated due to the substantial savings they experience working from home. Hope that helps!