Oct 05, 2007
This is a brain teaser. I would like to know what the answer is.
1) I’m up when your call center is down, and I’m down when your call center is up. I get high when you’re low on agents.
2) Call center professionals industry-wide all want to know what I should be, call center professionals have some real issues with me, and customers have a hang-up, too. I guess the goal of efficient customer service is lost on me, but ironically they rarely receive a quick reply. -- Jasmin Gappi, Trec Pacific Inc.
– Jasmin Gappi