Supervisor Training
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May 04, 2007
I work in an insurance call centre and I have recently recruited ten team leaders. What training I should provide to them for the first two months? What are the ten most critical training sessions to include. Any recommendations?
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Hello there, Here are samples of training needed for the team leaders: • Coaching • Monitoring • Conducting performance reviews • Interviewing skills • Leadership skills • Queuing theory/real-time management • Applicable call center technologies (including monitoring and real-time management tools) But it also depends on the nature of your project. Maybe you need the team leaders on something else so another kind of training must be given to them. I hope this information is helpful to you. -- Mohamed Haqqi, Cook Door, Egypt
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