Call Center Structure Providing Opportunity for Advancement

Employee Motivation and Retention

Jun 15, 2007

I manage a 17-person call center consisting of two supervisors and 15 CSR's, with three of the 15 acting as Tier-2 CSR's. I am currently creating a restructure plan as our call center is experiencing growth. My question is - how are other call centers structured? How do other companies' call center structures provide opportunity for advancement? Thank you. -- Hank Vare, TREND

– Hank Vare

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