Apr 20, 2007
We are looking at implementing a "Weekly Performance Wrap-up" as well as a "Month Overview Wrap-up" These would be meetings we would hold with our supervisory/management team to review the last week/month. I am planning on covering Call Center Analytics (i.e., labor, forecasting, agent performance, etc.) as well as training and revenue (we are a sales center).
I want to make sure I present this in a very positive/easy-to-understand manner, while making sure I'm covering the correct topics.
Any suggestions on what needs to be reviewed? We are a reservation center generating approximately $250M per year with approximately 130 agents. -- Kurtis Amble, Great Wolf Resorts
– Kurtis Amble
