Sep 22, 2006
Can you please explain what a "warm transfer" in a call center is? If possible, can you please give me an example of a warm transfer by using this situation - Caller A is speaking to an agent B and is asking a question that can only be answered by an Agent C. Using this scenerio, how will a warm tranfer be implemented and what are the proper words that need to be used by the Agent B during a warm tranfer process?
Thank you. Looking forward to receiving your response asap. -- Mur Dhirani, Desjardins Financial Security
– Mur Dhirani