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Feb 01, 2002
I would like to receive a copy of a job description for a quality assurance representative in a call centre. I would also like a job description for team leaders. --Claudette Saint-Reid
Try www.salary.com. It give the most recent salaries and job description of comparable positions across the country. -- Jackie Cuthbertson
Job descriptions, responsibility levels and salary ranges are available in industry compensation surveys. They are usually very detailed and include factors such as size of call center, inbound vs. outbound calls, other contact skills (web, email), technical or non-technical products, etc. Quality Assurance and Team Lead are two standard titles. Good luck! -- Rebecca Oettinger, The Segal Company
Here is the job description I have for a quality assurance representative (which we call a "QA Specialist"). Hope it helps!
Quality Assurance Specialist
-- Julie Wheeler, High Speed Access Corp.
Hi Julie... thank you very much for this. It helps a lot. -- Mitch
Julie - nice job on the QA Specialist role! Would you have one for the Sr. Manager/Manager of QA as well?
I should have the one we had so long ago at HSA, but lost in the files. (Hope you are well!)-- Deb Wiest, Accolade LLC
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