Jul 01, 2001
I'd like to collect some examples of call center or help desk mission statements. Thanks. -- Lois Krebs, KeyBank
Center Vision, Mission and Strategy
Satirical corporate cartoons lampoon companies' misguided efforts to define vision, mission and strategy, but successful organizations won't let the joke be on them. Learn how to get the last laugh with this ICMI Tutorial.
Developing an Effective Call Center Strategy
There's no more respected expert on call center strategy than ICMI's President and CEO, Brad Cleveland. Learn from this industry pioneer what you need to know realize your call center's strategic potential.