Aug 26, 2005
We just opened our outbound call center with two reps. They have their own seperate queue that they log into, but we are unable to properly track their sales, number of calls per day, conversion rates, number of leads, etc. All we can see is the number of outbound calls which include internal extension calls. Everything they track is done by hand in Excel which causes a lot of their time off the phones. Do you have any suggestions on technology that can help us?
Thank you! -- Jeni Good, Eagle Community Credit Union
– Jeni Good
