What is your contact center’s first call resolution rate? | ICMI.com
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QuickPoll
May 10, 2011

What is your contact center’s first call resolution rate?



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Linda Riggs — 8:04AM on Sep 29, 2011

I'd love to hear from those who responded. How are you measuring this metric?

Rose Polchin — 9:01AM on Dec 19, 2011

It would also be great to hear from folks regarding the impact increased (or decreased) FCR has had on your center and its customers. Has the effort = the results?