What type of call center are you in? | ICMI.com
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QuickPoll
June 22, 2011

What type of call center are you in?



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Linda Riggs — 3:15PM on Sep 21, 2011

For those of you in blended environments, do you have agents handling both or are they in separate queues?

Rose Polchin — 4:24PM on Oct 13, 2011

It would also be great to know what types of outbound calls your centers are making...are they follow up calls, proactive service calls, sales calls, inter-department calls etc.