What part of your organization handles your social customer service/social media (Twitter, Facebook, LinkedIn, etc.)? | ICMI.com
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QuickPoll
August 24, 2011

What part of your organization handles your social customer service/social media (Twitter, Facebook, LinkedIn, etc.)?



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Rose Polchin — 12:13PM on Aug 29, 2011

This question asks where social media currently resides...quick question -- what part of the organization do you believe should handle your social customer service/media? Is your response the same?
Thanks!

Linda Riggs — 11:39AM on Sep 13, 2011

Interesting that most companies have it residing with PR/Marketing. How does marketing handle customer complaints and service issues that come up through social media?

Jen Freund — 8:30AM on Sep 21, 2011

I wonder if most companies use the social media for marketing...so that is why it is handled there? I would love to hear back from companies using social media.