Rose Polchin – Aug 29, 2011 at 12:13PM
This question asks where social media currently resides...quick question -- what part of the organization do you believe should handle your social customer service/media? Is your response the same? Thanks!
Linda Riggs – Sep 13, 2011 at 11:39AM
Interesting that most companies have it residing with PR/Marketing. How does marketing handle customer complaints and service issues that come up through social media?
Jen Freund – Sep 21, 2011 at 8:30AM
I wonder if most companies use the social media for marketing...so that is why it is handled there? I would love to hear back from companies using social media.
If you have a comment, please feel free to respond!
