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This question asks where social media currently resides...quick question -- what part of the organization do you believe should handle your social customer service/media? Is your response the same?
Interesting that most companies have it residing with PR/Marketing. How does marketing handle customer complaints and service issues that come up through social media?
I wonder if most companies use the social media for marketing...so that is why it is handled there? I would love to hear back from companies using social media.
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