Is your contact center planning to expand in 2012? | ICMI.com
Empowering contact center excellence for 30 years!
QuickPoll
November 1, 2011

Is your contact center planning to expand in 2012?



  • SHARE:
Comments (2)

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

Rose Polchin — 8:21AM on Nov 2, 2011

And perhaps a related question might be around what "expansion" means -- perhaps many are not "expanding" in terms of headcount/FTEs but wondering if the number of contacts and/or channels they are going to support is expanding?

Jen Freund — 2:19PM on Nov 7, 2011

That is great to see 60% are plannig on expanding