Is your contact center planning a major technology purchase/implementation for 2012? | ICMI.com
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QuickPoll
November 15, 2011

Is your contact center planning a major technology purchase/implementation for 2012?



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Jen Freund — 7:08AM on Nov 16, 2011

That is fantastic to see that 100% is planning a major tech purchase/implementation in 2012. I think alot of companies are going to start utilizing the technology available to help the contact/call center.

Rose Polchin — 9:46AM on Nov 18, 2011

Would be great to hear what people are investing in and why? It would also be great to hear how individuals built the business case for those investments.