QuickPoll
June 17, 2011

Is your contact center a partner in your organization's social media strategy?



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Rose Polchin – Aug 22, 2011 at 10:09AM

Join us for a tweetchat on this very topic! We'd love to hear from those already engaged as well as those looking to start the process.

#CCDemo11 Tweet Chat Chat w/ The Presenters LIVE on Twitter 8/23 @ 6:30 pm CST


Join ICMI in the Twitterverse for our first-ever tweet chat, with presenters from the upcoming Call Center Demo & Conference offering their take on the evolving role of social media in the call center. Get a sneak preview of what they'll be talking about at this October event- it’s your opportunity to engage directly with these industry experts.



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QuickPoll

Do you consider Mobile to be a necessary customer service channel?

Yes - for both us and for our customers
Yes - but more so for our customers than for our company
Yes - but more for our company than for our customers
No - our customers demand it though
No - we have to in order to appear competitive
No - but, it has future opportunity
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