Two-thirds of contact centers say access to real-time or nearly real-time metrics is a very important capability. How quickly do you review the majority of your metrics once they are generated? | ICMI.com
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QuickPoll
March 20, 2013

Two-thirds of contact centers say access to real-time or nearly real-time metrics is a very important capability. How quickly do you review the majority of your metrics once they are generated?



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