Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?
It is refreshing to see agents are trained more than 2 times a year. I wonder if training is focused on product/process updates or soft skills to improve the customer experience. I believe having a good balance between the two types of training is important!
I'd love to hear from those who are training their agents more than 2 times per year. What topics are of most interest? What types of training are involved? How do you measure your successes?
© 2017 UBMAll Rights Reserved