How often do you conduct customer satisfaction surveys? | ICMI.com
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QuickPoll
January 11, 2012

How often do you conduct customer satisfaction surveys?



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Rose Polchin — 2:09PM on Jan 16, 2012

So great to see that so many are asking their customers for feedback. It would be great to know what response rates folks are getting, if the information they are receiving is actionable and finally if they are making changes and improvements to processes based on that feedback.