How did you set your contact center's service level? | ICMI.com
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QuickPoll
May 12, 2011

How did you set your contact center's service level?



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Jake D — 3:09PM on May 13, 2011

Interesting result so far! I would have expected #2 to be further in the lead.

Rose Polchin — 4:42PM on Sep 13, 2011

This is a great question and one that we as contact center leaders need to explore and ask inside our own organizations. If you asked your business partners what your service level objective is and where it came from ...would they know?