Does your contact center use gamification techniques for training? | ICMI.com
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June 13, 2013

Does your contact center use gamification techniques for training?



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Oscar Giraldo — 7:06AM on Jan 4, 2014

If you’re thinking of applying Gamification to improve your Call Center performance, you should be aware that gamification is just a small step in the long journey to make your agents more productive and engaged within your company.

I’d like to share what I’ve learned about Gamification from building PlayVox.

My co-founder and I started PlayVox with the initial idea to gamify call centers, but we quickly realized that only applying gamification techniques were not enough to build a successful high performance Contact Center operation.

Here are 8 important things to know before you decide to gamify your Call Center operation.

http://arcaris.com/2014/01/8-things-you-need-to-know-before-you-gamify-your-call-center/