Does your contact center prefer multi-skilled agents? | ICMI.com
Empowering contact center excellence for 30 years!
QuickPoll
December 20, 2011

Does your contact center prefer multi-skilled agents?



  • SHARE:
Comments (1)

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

Rose Polchin — 7:07AM on Dec 21, 2011

It would be great to hear specific ways that multi-skilling benefits the customer and the contact center as well as some of the challenges in terms of ensuring those benefits are realized.