Does your contact center measure first-call resolution? | ICMI.com
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QuickPoll
May 9, 2011

Does your contact center measure first-call resolution?



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Linda Riggs — 8:05AM on Sep 29, 2011

For those of you who answered yes, what challenges do you experience in measuring this metric?

Rose Polchin — 4:22PM on Oct 13, 2011

For those who answered "no" are you looking into measuring it? Why or why not?