Does your center have a formal Quality Assurance program with dedicated monitoring staff and analyst(s)? | ICMI.com
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QuickPoll
July 5, 2011

Does your center have a formal Quality Assurance program with dedicated monitoring staff and analyst(s)?



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Linda Riggs — 11:57AM on Sep 13, 2011

I'd love to hear from those who have answered this in the affirmative. What is your objective for the quality monitoring program? Do you share scores with agents? What are some of the biggest challenges you face with your quality program?