Does your call center offer selling/up-selling/cross-selling? | ICMI.com
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QuickPoll
June 28, 2011

Does your call center offer selling/up-selling/cross-selling?



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Linda Riggs — 7:36AM on Sep 22, 2011

How many of you that responded yes moved from a service to a sales environment? what challenges did you incur during the transition?

Allyson Rollins — 11:27AM on Oct 20, 2011

On a site tour last week at Call Center Demo, I observed statistics focused on sales in a call center. the focus shifted from customer service to sales across the board. the agents are actually provided a bonus for selling, up-selling and cross-selling.

Allyson Rollins — 11:27AM on Oct 20, 2011

On a site tour last week at Call Center Demo, I observed statistics focused on sales in a call center. the focus shifted from customer service to sales across the board. the agents are actually provided a bonus for selling, up-selling and cross-selling.