Does your call center have robust lines of communication with executives and other divisions in the organization? | ICMI.com
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QuickPoll
August 2, 2011

Does your call center have robust lines of communication with executives and other divisions in the organization?



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Rose Polchin — 9:58AM on Aug 10, 2011

We would love to hear some of the "HOWs." What processes, tools - both formal and informal, you have in place to communicate with your business partners?

Linda Riggs — 12:59PM on Sep 21, 2011

I'd also like to hear from those who said "no" in response to this question. What do you think are the causes for the disconnect between these business units?