Does your call center have a formal business continuity/disaster recovery plan? | ICMI.com
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QuickPoll
July 28, 2011

Does your call center have a formal business continuity/disaster recovery plan?



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Rose Polchin — 12:21PM on Jul 31, 2011

Just wondering how often everyone tests their plan?

Jake D. — 8:34AM on Aug 1, 2011

Testing is actually a point on contention with other parts of business. Does anyone have suggestions on how to make a case for testing a recovery plan?