Does customer feedback impact your contact center's quality metrics and agent performance scoring? | ICMI.com
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QuickPoll
October 18, 2011

Does customer feedback impact your contact center's quality metrics and agent performance scoring?



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Rose Polchin — 11:00AM on Oct 23, 2011

It would be great to hear from those who don't have a formal feedback program. Do you have an informal process? Are you exploring a formal one? If you looking to create a process/program ICMI offers a wide variety of resources from free articles to virtual seminars and several in person seminars that focus on Quality monitoring programs and Voice of the Customer.

You can explore these on our Training tab and resources tab on this site.