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Yes! According to RightNow, 89% of customers began doing business with a competitor following a poor customer experience....even if that competitor was offering the same product at a higher price! Look at Nordstrom: successful department store with a higher price point product. Their philosophy is and always has been customer centric. My colleague wrote an article about human-centric vs issue-centric customer service. This is another way of doing business that will keep customers paying more, just for great service! http://tiny.tw/3bIA
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