jeremy sanders – Jul 28, 2011 at 8:17AM
It's good to see an overwhelming majority of call centers keeping jobs right here in the U.S. Now if we could only get that percentage up to 100%.
Linda Riggs – Sep 29, 2011 at 8:02AM
I'd love to hear from those folks who do employee offshore agents. What are your biggest challenges in utilizing this model?
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