Do customer satisfaction surveys have an impact on your call center's performance? | ICMI.com
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QuickPoll
September 21, 2011

Do customer satisfaction surveys have an impact on your call center's performance?



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Rose Polchin — 12:01PM on Sep 23, 2011

I would love to hear from my fellow contact center professionals on "the how" the surveys impact their contact center's performance. It would also be interesting to note how and when those surveys are conducted. Are they specific to the contact center or are they more "oompany" specific or a combination of both.

Allyson Rollins — 7:00PM on Oct 2, 2011

I agree, I would love to read some examples of how a survey has impacted the call center. Please share some examples.