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Recent Polls


Do you believe customers want SMS support?

February 26, 2014 – Comments (1)


Do you offer Undertime in your call center?

April 24, 2013 – Comments (1)


What is your contact center's top agent issue?

February 21, 2012 – Comments (2)


Does your contact center prefer multi-skilled agents?

December 20, 2011 – Comments (1)


Is your contact center planning to expand in 2012?

November 01, 2011 – Comments (2)


How secure do you feel about your job right now?

August 17, 2011 – Comments (1)


What size is your call center?

July 12, 2011 – Comments (2)


What type of call center are you in?

June 22, 2011 – Comments (2)


Where do you find your supervisors?

June 01, 2011 – Comments (2)


QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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