Customer service stands on the brink of a new era. Recent advancements in
standards have made the dreams of customer service a reality.
Learn from Darryl Addington, Manager of Product Marketing, Genesys:
- How SIP-enabled applications are being used by Genesys customers to improve
the customer experience while reducing customer service operational costs
- About a new approach to customer service that uses previously unavailable
resources within the customer service operation
