Is Your Company Ready to Provide a Great Customer Experience to the Millennial Generation

Customer Satisfaction Measurement/Management, Quality Monitoring

Oct 21, 2008

The Millennials are coming, and few businesses are prepared. Please join us for this brief, complimentary podcast to begin to learn about key customer experience strategies for addressing the needs of the Millennial generation. During this podcast, we will discuss:

Factors that motivate the Millennial generation
Strategies for building customer loyalty with this important market

Training & Events

	Contact Center Agent Training: Managing Difficult Customers February 17 - Virtual Classroom

	The Role of Social Media in Customer Service - NEW! February 24 - Virtual Classroom

	Contact Center Home Agent Management: Assessment and Strategic Planning March 2 - Virtual Classroom

	Small Contact Centers: Measuring and Improving Performance Virtual OnDemand

More Training

More Events

QueueTip Posts

4	What SL Does 45-Second ASA Represent? Olaf Weber - 4 answers

1	Impact of the Call Center on the Hotel Industry? g singh - 1 answer

10	Repeat Call Analysis? Prashant L Yagnik - 10 answers

1	Calculating Employee Satisfaction? Harold Becht - 1 answer

Webinars & Whitepapers

	Cloud Call Centers: Myth Busting to Opportunity Webinar – Feb 23 – Register Now!

	Cloud Cover for the Call Center: Meeting Demands Intelligently and... Whitepaper

	Business Talk for the Call Center: Data that Drives Action Webinar – Watch Now!

	Blending in the Call Center: Benefits, Barriers and Breakthroughs Whitepaper

More Webinars

More Whitepapers

Articles & Blog Posts

	Agent Adherence — Don't Go Big Brother on Them Operations

	Customer Retention is a Shared Responsibility Operations

	Companies Partner for UC&C Solutions, ShoreTel Acquires M5, No Cost... Technology

	What would prompt your organization NOT to outsource offshore? Operations

Videos

8:51	Global Call Center of the Year Award Ceremony 228 views - 6 months ago

28:27	Personalized Customer Experience - Your Competitive Edge 357 views - 6 months ago

4:51	CIAC Professional Certification 381 views - 7 months ago