Join us for a special podcast on how to create a strong competitive customer advantage by enhancing your Customer Front Door, the entrance to your enterprise.
In this podcast, ICMI's Greg Levin interviews Genesys' Mayur Anadkat about common customer complaints and negative experiences associated with traditional self-service models.
You'll learn how an intelligent Customer Front Door can welcome customers and assist them with unique, proactive services based on the caller's intent, instead of having to navigate a rigid, standardized, complex call tree. You'll also hear how this approach provides relevant, personalized service that can improve customer satisfaction and loyalty -- creating the opportunity for a long-term relationship and higher lifetime customer value.
