Best Practices in Deploying Customer Care Technology

Call Center Technology Applications/Offerings, Technology Implementation/Maintenance


Nov 27, 2007

ICMI's Janie Iadipaolo interviews Paul Shaw, Contact Center Specialist for BT.

It's the 4th installment in our series on how customer care organizations can work as optimally as possible in an IP environment.

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1 Formula for Agents Needed?
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