How to Lead with Authenticity
Empowering contact center excellence for 30 years!

How to Lead with Authenticity

Leadership isn't easy. Authentic leadership is even harder. How do great leaders develop relationships and build trust with their teams without sacrificing results? We grappled with this question during #ICMIchat this week, and we've compiled some of the best advice in the recap below. Click through for insight on more effective communication techniques, morale-boosting activities, development tools and more!

Have advice to add to the mix? Please leave your best tips in the comments.

Join us next Tuesday (1pm ET) for a chat on customer expectations. I'll host the one hour discussion as we examine what customers really expect today. Please invite a friend or coworker!



Topics: People Management, Learning & Development

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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