How to Lead with Authenticity
Empowering contact center excellence for 30 years!

How to Lead with Authenticity

Leadership isn't easy. Authentic leadership is even harder. How do great leaders develop relationships and build trust with their teams without sacrificing results? We grappled with this question during #ICMIchat this week, and we've compiled some of the best advice in the recap below. Click through for insight on more effective communication techniques, morale-boosting activities, development tools and more!

Have advice to add to the mix? Please leave your best tips in the comments.

Join us next Tuesday (1pm ET) for a chat on customer expectations. I'll host the one hour discussion as we examine what customers really expect today. Please invite a friend or coworker!



Topics: People Management, Learning & Development

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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