How to Measure and Improve Employee Satisfaction
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How to Measure and Improve Employee Satisfaction

According to the latest stats from Gallup, only one-third of U.S. employees feels engaged at work. What does this mean for productivity and the customer experience? How can we fix this lack of engagement?

These are a few of the questions the #ICMIchat community grappled with this week. Click through these slides for insight on the ways other contact center leaders measure and improve employee satisfaction.

Have ideas to add? Leave them in the comments below!

Join the conversation live next time. On Tuesday, August 9th we'll be brainstorming ways to measure and improve customer satisfaction. Just follow and use our hashtag (#ICMIchat) to participate. The discussion kicks off at 1pm ET.



Topics: People Management, Metrics, Learning & Development, Culture & Morale

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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