How to be a Better Contact Center Manager: Expert Advice from Karin Hurt
Empowering contact center excellence for 30 years!

How to be a Better Contact Center Manager: Expert Advice from Karin Hurt

No management role is easy, but managing a contact center is especially stressful. The demands are high, the budgets are low, time is precious, and the job can feel thankless.

How do you move beyond just managing to leading? How do you inspire greatness, increase productivity, and develop future leaders? It doesn't have to be as stressful as you think! Last week I had the honor of interviewing Karin Hurt, author of Winning Well: A Manager’s Guide to Getting Results—Without Losing Your Soul.

Watch the conversation to learn:

  • Simple things you can do to improve employee productivity
  • Ways to motivate and coach millennials
  • How to foster trust and encourage open conversations in the contact center
  • How to best help teams adapt and thrive during times of change
  • How to build a mentorship program in your contact center

Join Karin at Contact Center Expo and Conference to learn more about effective contact center leadership. She'll be leading a half-day workshop: 7 Roles Every Contact Center Manager Must Master. Register using code WINWELL for $200 off any conference pass.

Bonus: Check out the persuasion model that Karin mentioned in the interview



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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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