Well That Just Happened
Empowering contact center excellence for 30 years!

Well That Just Happened

Most people do not intentionally go out of their way to make a mistake. Mistakes happen. Even big ones. When a co-worker, employee, loved one, anyone does make a mistake, this is how you handle it. Laugh it off if you can, don’t make the person feel any worse than he or she already does – and – learn what went wrong and why so it won’t happen again in the future. This Price is Right model accidentally gave away a $20,000+ car. Drew Carey’s reaction is perfect – see the video below.

Also read: Acknowledge the mistake and move forward



Topics: People Management, Learning & Development

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