Well That Just Happened
Empowering contact center excellence for 30 years!

Well That Just Happened

Most people do not intentionally go out of their way to make a mistake. Mistakes happen. Even big ones. When a co-worker, employee, loved one, anyone does make a mistake, this is how you handle it. Laugh it off if you can, don’t make the person feel any worse than he or she already does – and – learn what went wrong and why so it won’t happen again in the future. This Price is Right model accidentally gave away a $20,000+ car. Drew Carey’s reaction is perfect – see the video below.

Also read: Acknowledge the mistake and move forward

Topics: People Management, Learning & Development


More from Dayna Steele


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls