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#ICMIchat Recap: Dealing with Stress in the Contact Center

By Erica Marois | Date Published: December 10, 2015 - Last Updated August 22, 2018 | Comments

As festive and fun as it is, the holiday season can also be extra stressful. Especially for contact center agents, or customer service reps dealing with frustrated and stressed out customers.

Of course, it's not just the holidays that stress out contact center agents. Working in a contact center is a high pressure job. How can contact center leaders help their employees cope?  Read the chat recap below for insight from our #ICMIchat participants. Have other advice to add? Leave it in the comments.

Please plan to join us next Tuesday (1pm EST) for our final #ICMIchat of 2015! Our topic: "Are Virtual Agents the Agents of the Future?" Dizzion will host the one hour discussion. Just follow and use #ICMIchat to join us!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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