But I Leave Work At 5:00
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But I Leave Work At 5:00

My teen had this question: If your job description is ’9 to 5′ do you leave work at 5:00 or does that mean you start wrapping things up at 5:00 so you can leave shortly thereafter?  George Larribas with Wells Fargo had a great answer to this: When you go to a store that opens at 9:00am, you expect service at 9:00am. You don’t expect to stand around and wait for someone to get things ready, get set, and then finally wait on you. Bottom line: If you want to get ahead and succeed, be ready to start when your customers are ready to start and stay until priorities are wrapped up for the day.

Greetings from sunny Phoenix,


About Dayna Steele:

On a stage speaking to and inspiring people since she was a teenager, Dayna Steele is the author of several books, including, 101 Ways to Rock Your World: Everyday Activities for Success Every Day, and Rock to the Top: What I Learned about Success from the World’s Greatest Rock Stars. Dayna creates custom success strategies for individuals and companies with her Rock Star Principles of Success. Readers’ Digest magazine calls Dayna “one of the 35 people who inspire us,” AOL says she is “one of the foremost experts on career networking,” and Successful Meetings magazine calls her “a pep talk from the deejay booth.” Audiences consistently rate her as one of the best speakers they have ever seen.

Dayna is also the author of Your Daily Success Tip, a witty and informative piece of advice that is delivered directly to you every day. You can sign up for her email list here.

Topics: People Management


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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