Are You A Story Topper?
Empowering contact center excellence for 30 years!

Are You A Story Topper?

While attending a recent party I found myself surrounded by “story toppers”.

It’s a Seinfeld tribute term referring to the person who can’t wait to top the story you or someone else is telling.  It’s only natural to want to talk about yourself.  This happens in business as well.  Heed this advice; the next time you’re dying to tell your story just stop and listen.  Listen without checking your phone.   Listen without interrupting.  Just listen.  Be completely present for the conversation and you just might learn something about your client that later leads to a business opportunity.

Susan (sitting in for Dayna, the mother-in-law to be)


About Dayna Steele:

On a stage speaking to and inspiring people since she was a teenager, Dayna Steele is the author of several books, including, 101 Ways to Rock Your World: Everyday Activities for Success Every Day, and Rock to the Top: What I Learned about Success from the World’s Greatest Rock Stars. Dayna creates custom success strategies for individuals and companies with her Rock Star Principles of Success. Readers’ Digest magazine calls Dayna “one of the 35 people who inspire us,” AOL says she is “one of the foremost experts on career networking,” and Successful Meetings magazine calls her “a pep talk from the deejay booth.” Audiences consistently rate her as one of the best speakers they have ever seen.

Dayna is also the author of Your Daily Success Tip, a witty and informative piece of advice that is delivered directly to you every day.

Topics: People Management, Learning & Development


More from Dayna Steele


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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