7 Reasons to Add New Service Channels in 2018
Empowering contact center excellence for 30 years!

7 Reasons to Add New Service Channels in 2018

It's budget time. Are you planning to add new service channels to the mix in 2018? Life in the contact center is only growing more complex, and customer expectations are on the rise. Looking for a way to better serve your customers, drive efficiency, and increase sales? It might be time to implement a new service channel. Watch this 90-second clip for seven quick success stories!

Looking for even more case studies? Want to network with other contact center leaders who've successfully implemented new channels? Join us this September for ICMI Contact Center Demo. (Watch until the end for an exclusive discount!) 



Topics: Multichannel Contact Center, Customer Experience

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls