#ICMIchat Recap: How to Successfully Implement a New Service Channel
Empowering contact center excellence for 30 years!

#ICMIchat Recap: How to Successfully Implement a New Service Channel

Long gone are the days when customers only sought service through phone and email. For worse or for better, customers are now turning to social, chat, and mobile for help with their problems. Perhaps your contact center has plans to roll out new service channels this year. If so, you're not alone. But just because you build it, doesn't mean they will come.

Read through the action packed recap below for advice you can use to successfully manage a new channel implementation. Looking for more tips? Check out this related complimentary webinar.

Join us again next week as we explore maximizing productivity in the small contact center. @NealTopf will host the one hour discussion. We meet at 1pm ET each Tuesday and all are welcome! Just follow along and use #ICMIchat on Twitter to participate.



Topics: Multichannel Contact Center

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls