#ICMIchat Recap: Which Service Channels Are Next?
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#ICMIchat Recap: Which Service Channels Are Next?

Every Tuesday at 1pm ET the ICMI community gathers on Twitter to discuss topics facing the contact center industry today. This week we took the opportunity to look into the future.

We've devoted the month of May to 'The Multichannel Contact Center."  What better way to wrap things up than by talking about which channels are NEXT?

Sean Hawkins hosted the discussion this week--be sure to check out the recap below for great insight.  Is your contact center prepared for the future?

Join us again next week as we kick off our month of "The Connected Customer Experience."



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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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