#ICMIchat Recap: Can I Text Your Contact Center?
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Can I Text Your Contact Center?

According to a 2014 poll conduced by Harris, 64% of customers would now prefer to text a company for service instead of call. In spite of this most companies still lag behind in offering transactional SMS support. This begs the question: can I text your call center?

This was a question we asked during #ICMIchat this week. If you're curious to learn how other centers are using SMS for customer support, check out the recap below.

Join us again next week (Tuesday, 1pm EST) for another chat about emerging channels and technologies.  Our topic: Is it ever okay to put service on autopilot? Jeremy Watkin of phone.com will host the hour.  Just follow and use #ICMIchat on Twitter to participate.



Topics: Mobile

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
More Polls