#ICMIchat Recap: Can I Text Your Contact Center?
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#ICMIchat Recap: Can I Text Your Contact Center?

According to a 2014 poll conduced by Harris, 64% of customers would now prefer to text a company for service instead of call. In spite of this most companies still lag behind in offering transactional SMS support. This begs the question: can I text your call center?

This was a question we asked during #ICMIchat this week. If you're curious to learn how other centers are using SMS for customer support, check out the recap below.

Join us again next week (Tuesday, 1pm EST) for another chat about emerging channels and technologies.  Our topic: Is it ever okay to put service on autopilot? Jeremy Watkin of phone.com will host the hour.  Just follow and use #ICMIchat on Twitter to participate.



Topics: Mobile

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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